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Privacy Policy - Gem State AVS

Privacy Policy

Last updated: January 2025

Introduction

Gem State AVS ("Company", "we", "us", "or", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us. Please read this privacy policy carefully.

Information We Collect

We collect information you provide directly to us, including:

  • Contact Information: Name, email address, phone number, mailing address
  • Project Information: Details about your home, business, or project requirements
  • Communication Records: Emails, phone calls, text messages, and chat transcripts
  • Employment Information: Resume, work history, and application materials (for job applicants)
  • Payment Information: Billing address and payment method details (processed securely by third-party providers)

We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Respond to your comments, questions, and customer service requests
  • Send you technical notices, updates, and administrative messages
  • Communicate with you about products, services, offers, and promotions
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Comply with legal obligations

TCPA Consent & Text Message Communications

By providing your phone number and checking the consent box on our forms, you expressly consent to receive calls and text messages from Gem State AVS at the telephone number you provided, including messages sent by autodialer and pre-recorded messages, for the purposes of:

  • Responding to your inquiry or quote request
  • Scheduling and confirming appointments
  • Providing project updates and service notifications
  • Sending promotional offers and marketing communications (if opted in)

Message frequency varies. Message and data rates may apply. You may opt out of receiving text messages at any time by replying "STOP" to any text message. For help, reply "HELP" or contact us.

Consent is not a condition of purchase. You are not required to consent to receive text messages as a condition of purchasing any products or services.

Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With vendors and service providers who perform services on our behalf
  • Business Partners: With manufacturers and installation partners as necessary to complete your project
  • Legal Compliance: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA):

  • Right to Know: Request disclosure of the categories and specific pieces of personal information collected
  • Right to Delete: Request deletion of personal information we hold about you
  • Right to Opt-Out: Opt out of the "sale" of personal information (we do not sell personal information)
  • Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights

To exercise these rights, please contact us at privacy@gemstateavs.com.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure data storage, access controls, and regular security assessments.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we securely delete or anonymize it.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, some parts of our website may be inaccessible or not function properly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13, we will delete that information promptly.

Your Rights & Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request that we correct inaccurate or incomplete information
  • Deletion: Request that we delete your personal information
  • Opt-Out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us using the information below.

Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals your preference regarding tracking. Our website does not currently respond to DNT signals. We may update this policy as DNT standards evolve.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Gem State AVS - Privacy Team
Boise, Idaho Email: privacy@gemstateavs.com Phone: (208) 333-6789

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.